Return Policy
Last updated: January 1, 2025
7-Day Hassle-Free Returns
If your order arrives damaged, incorrect, or defective, raise a return request within 7 days of delivery. We'll arrange free pickup and process your refund or replacement promptly.
How to Return
Raise a Request
Log in to My Orders and click "Return" against the item, or email orders@vilposbags.com with your order number and photos of the issue.
We Review
Our team reviews your request within 24 business hours and confirms whether it qualifies for a return.
Free Pickup
We arrange a free pickup from your delivery address. No need to visit any courier office.
Refund or Replacement
Once we receive the item, your refund is processed within 3-5 business days to the original payment method, or we dispatch a replacement.
Eligible for Return
- Product arrived damaged or broken
- Wrong item sent (different from order)
- Product has a manufacturing defect
- Item is significantly different from description
Not Eligible
- Return request raised after 7 days of delivery
- Custom-printed orders (design errors by customer)
- Product damaged due to customer misuse
- Items marked as non-returnable at time of purchase
Refund Timeline
Custom & Bulk Orders
Custom-printed bags are made to your specification and are non-returnable unless there is a manufacturing defect (e.g., print misalignment, stitching failure). Design errors provided by the customer (wrong logo file, colour mismatch in submitted artwork) are not covered. We strongly recommend approving a physical sample before bulk production.
Partial Returns
For orders with multiple items, you may return individual items. Each item will be evaluated separately. Shipping charges are non-refundable if only part of an order is returned.
Replacement vs. Refund
You may choose either a replacement of the same product or a full refund to your original payment method. In case the same product is out of stock, we will issue a refund. Replacement dispatch typically takes 2–3 business days after the returned item reaches us.
Damaged in Transit
If a package arrives visibly damaged, please photograph the outer packaging before opening and share the images with us within 48 hours via WhatsApp or email. We treat transit damage as a priority case and resolve it within 24 hours.
Need to raise a return?
Our team typically responds within 24 business hours.