Information
Refund Policy
Refunds are processed automatically once a return is approved. Timelines vary by payment method — typically 1–7 business days.
Refund Overview
Once a return is approved and the item received at our warehouse, refunds are processed automatically to the original payment method. No additional steps are required from your end.
Refund Eligibility
- Product arrived damaged or defective
- Wrong item delivered
- Order cancelled before dispatch
- Duplicate payment made by mistake
- Product significantly not as described
Not Eligible for Refund
- Change of mind after delivery
- Custom-printed orders (unless manufacturing defect)
- Return request raised after 7 days of delivery
- Products damaged due to customer misuse
Refund Timelines by Payment Method
- UPI / Net Banking — 1–3 business days (direct bank credit)
- Credit / Debit Card — 3–5 business days (via issuing bank)
- Wallet (Paytm, PhonePe) — 1–2 business days (to source wallet)
- Cash on Delivery — 5–7 business days (NEFT to your bank account)
Partial Refunds
If only part of an order is returned, the refund is calculated for the returned items only. Shipping charges are non-refundable in partial return cases.
Pre-paid Order Cancellations
If you cancel a pre-paid order before it is dispatched, a full refund is issued automatically within 1–2 business days. After dispatch, the standard return process applies.
COD Refunds
For Cash on Delivery orders, refunds are issued via NEFT bank transfer. Please provide your bank account details (account number and IFSC) when raising the return request. Transfers are processed within 5–7 business days.
Contact Us
Email: orders@vilposbags.com
WhatsApp: +91 98765 43210
Our team responds within 24 business hours.