Information
Return Policy
We offer a 7-day return window from the date of delivery for products that are damaged, incorrect, or defective. We arrange free pickup and process refunds promptly.
7-Day Hassle-Free Returns
If your order arrives damaged, incorrect or defective, raise a return request within 7 days of delivery. We'll arrange free pickup and process your refund or replacement promptly.
How to Return
- Raise a Request — Log in to My Orders and click "Return" against the item or email juteplanet03217@gmail.com with your order number and photos of the issue.
- We Review — Our team reviews your request within 24 business hours and confirms whether it qualifies for a return.
- Free Pickup — We arrange a free pickup from your delivery address. No need to visit any courier office.
- Refund or Replacement — Once we receive the item, your refund is processed within 3–5 business days to the original payment method or we dispatch a replacement.
Eligible for Return
- Product arrived damaged or broken
- Wrong item sent (different from order)
- Product has a manufacturing defect
- Item is significantly different from description
Not Eligible for Return
- Return request raised after 7 days of delivery
- Custom-printed orders (design errors by customer)
- Product damaged due to customer misuse
- Items marked as non-returnable at time of purchase
Refund Timeline
- UPI / Net Banking — 1–3 business days
- Credit / Debit Card — 3–5 business days
- Wallet (Paytm, PhonePe) — 1–2 business days
- Cash on Delivery (Bank transfer) — 5–7 business days
Refund timelines begin after we receive and inspect the returned item at our warehouse.
Custom & Bulk Orders
Custom-printed bags are made to your specification and are non-returnable unless there is a manufacturing defect. Design errors provided by the customer are not covered. We strongly recommend approving a physical sample before bulk production.
Damaged in Transit
If a package arrives visibly damaged, please photograph the outer packaging before opening and share the images with us within 48 hours via WhatsApp or email. We treat transit damage as a priority case and resolve it within 24 hours.
Contact Us
Email: juteplanet03217@gmail.com
WhatsApp: +91 9830465220
Our team typically responds within 24 business hours.